30-Day Return Policy
At DesignTimeGifts.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day return policy (excluding custom items). Please review the following guidelines:
1. Eligibility
- Non-Custom Items: You may return non-customized items purchased from our website within 30 days from the date of delivery.
- Condition: Items must be unused, in their original packaging, and in the same condition as received.
2. Exclusions
- Custom Items: Customized or personalized items cannot be returned unless there is a manufacturing defect or an error on our part.
- Clearance Items: Clearance or sale items are final sale and cannot be returned.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at [email address] or call [phone number] to request a return authorization within 30 days of delivery.
- Return Authorization: We will provide you with a return authorization number and instructions for returning the item.
- Return Shipping: You are responsible for return shipping costs unless the return is due to our error or a defective product.
4. Refunds
- Refund Method: Refunds will be issued to the original method of payment.
- Processing Time: Please allow up to 7 business days for us to process your return and issue a refund once the returned item is received.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as necessary, including covering return shipping costs.
6. Contact Us
If you have any questions about our return policy, please contact us at:
DesignTimeGifts.com
511 Rockingham Rd
Rockingham, NC 28379
admin@designtimegifts,com
910-434-8092